Refund policy

AlgoSoft Technologies sells licenses to downloadable software. Once a license key has been activated on an MT5 account the product has been delivered and used, and it cannot be returned in the way a physical item can. This policy sets out the cases in which we refund anyway.

Every rentable bot offers a free 7-day trial that runs on your own account with your own broker. Use it. It is the best way to check compatibility, execution and settings before spending money.

• Not activated: a paid license refunded in full if you ask within 7 days of purchase and the key has never been bound to an MT5 account.
• Our error: a duplicate charge, a license we could not issue, or a product we retire during an active rental (refund of the unused part).
• Wrong plan: within 7 days of purchase and before activation we can switch you to a different plan and refund or charge the difference.

• The license has been activated on an MT5 account, even once.
• More than 7 days have passed since purchase.
• Trading losses, a change of mind about trading, broker problems, VPS problems or an incompatible broker that the free trial would have revealed.
• The license was revoked for a breach of the terms of service.

Email seller@algosofttechnologies.com from the address on your account with the order id. We confirm eligibility within 3 business days. Approved refunds go back the way you paid:

• UPI and card payments are refunded to the same UPI id or card through Razorpay. Your bank may take 5 to 7 business days to show it.
• Wallet balance purchases are refunded to your wallet balance.

Please contact us before opening a dispute with your bank; most issues are fixed within a day. A chargeback opened for a license that has been activated is treated as a breach of the terms of service: the license is revoked, the activation log is provided to the card network as evidence of delivery, and we may refuse future orders from the same person.

Nothing in this policy removes rights that consumer protection law in your country gives you and that cannot be excluded by agreement.